Terms and Conditions

(or the boring bit.......)


IMPORTANT - EMAIL ADDRESS : Please ensure that you supply us with your correct email address. When the order is put onto our system you will get an email to confirm the order. It is important that you verify that your order and the delivery address is correct as soon as possible before the order is dispatched.

General Terms and Conditions

  • We operate within the Data Protection Act 1988 and will never disclose to any third parties any information given to us.
  • Prices include current UK VAT rate. VAT Registration Number: 811 9899 92
  • Our trading name is The-Salon.Net Ltd. Company Number 4589994 Registered Address The-Salon.net. 9 Halesowen Street, Rowley Regis, West Midlands. B65 0HG
  • RRP is based on Manufacturers list prices and we do our best to keep these correct and up to date.
  • If there is a pricing error then you have the right to a refund or the option of accepting the correct price.
  • Sometimes, due to unforeseen circumstances, items are are out of stock or discontinued. In these cases an alternative will be offered, or a refund given.


  • Payment can be made using the Secure Barclays EPDQ system.
  • We accept card payments over the phone. Call 0121 270 3800 to make a payment. Payments taken by phone will have to have the same billing and delivery addresses.
  • We do not accept cheques or postal orders.

Delivery Information

  • Saturday Delivery is sent by Royal Mail Special Delivery
  • Orders sent out on Fridays will be delivery on the Monday unless you pay for Saturday delivery.
  • Collection is possible from the salon if you prefer but payment must be made upon collection.
  • Where possible items will be dispatched same day if paid for before 1pm, or on the next working day (Mon - Fri) following payment, but be aware that there may be delays due to unforeseen circumstances, however these are extremely rare.
  • We try to keep you informed of the progress of you order so you will receive an email when your order is processed then a further email when payments are made and then another email when your order is dispatched. It is important that we have your correct email address.
  • Depending on size and delivery location (see Track and Trace info below) items will be sent via Royal Mail (Special Delivery or Recorded Delivery) or with our specified courier on a next working day delivery.
  • If your order is sent out Special Delivery or with our specified courier and you do not receive your order within 2 - 3 working days of receiving the dispatched email then try and track the order yourself (see tracking info below). Failing that then call us on 0121 270 3800 or email us quoting your order number and we will track your order.
  • If your item is sent via Royal Mail 1st Class and you have not received your product within 5 working days following the dispatched email then call us on 0121 270 3800 or email us us we will attempt to trace your package.
  • All items are fully insured for loss or damage regardless of postage method. Please note that in the unlikely event that your item goes missing in the post, refunds or replacements will only be issued if the package remains untraceable after 14 working days for items sent via standard Royal Mail post (includes 1st class and standard parcel), or 4 working days for items sent via Next Day Delivery. Generally, orders are sent via courier for UK mainland and Special Delivery for Northern Ireland and the Highlands. Orders to Europe which include the Republic of Ireland are sent via International Signed Royal Mail service. Call us or email us if you are unsure about how your order will be sent.
  • We cannot direct delivery to another address after it has been dispatched and it is your responsibility to contact the depot if your consignment is held there for collection or re-delivery.
  • If a delivery is attempted and you are not in then you will be left a calling card. You have to contact the depot within 5 days otherwise your order will be returned to us. Our courier charges us 5 for the return plus a 7.95 admin charge (12.95 in total). You will be liable for this charge and the goods will not be dispatched to you again until this charge is paid plus a further delivery charge. If you would prefer a refund at this point then the return charge of 12.95, the original delivery cost and a 5 admin charge will be deducted of the payment you made to us.
  • If the item is returned to us but the item is addressed correctly, you will be liable for the postage, so any refund given will be minus the original postage paid. If you want the item sent out again then you will have to pay for the postage again unless the package was addressed incorrectly by us in which case we will pay.
  • Items are dispatched Mon - Fri only.
  • Please note that products paid for after 1pm on a Friday and over the weekend will normally be dispatched on Monday (excluding bank holidays).
  • Orders placed and paid for between 24th Dec and 3rd Jan will not be processed and dispatched until 4th Jan.

International Orders

  • Orders sent to addresses other than the UK are sent by Royal Mail International Signed For.
  • If an item doesn't arrive we wait a minimum of 28 days before we can send out a replacement or refund you.
  • If the item is returned to us but the item is addressed correctly, you will be liable for the postage, so any refund given will be minus the original postage paid. If you want the item sent out again then you will have to pay for the postage again unless the package was addressed incorrectly by us in which case we will pay.
  • If any item are faulty then you will need to send it back to us at your expense. Please allow up to 28 days for a replacement.

Tracking an Order

  • Full Track and Trace details will be included on your dispatched email as this varies between couriers, but further track and trace details are available on our website
  • Large items and electrical products are sent out either Next Day Special Delivery or with our specified courier on next working day delivery. (Large items include gift sets, and large size shampoos and conditioners, or multiple items)
  • Orders within England are usually sent with Interlink (the courier used will be shown on your dispatched email). Interlink deliveries can be tracked at Interlink Express using your order number and delivery postcode/
  • Orders to the Highlands and off shore islands, and Northern Ireland have to be send using a Royal Mail Service. They will be sent using Standard Parcels or Special Delivery. You can track Special Delivery dispatches by going to Royal Mail and entering you 13 digit reference number.
  • Please try not to contact us until 3 - 5 days have passed after placing your order if you have not received your item and wish to chase it up.

Returns Policy

  • If you change your mind or buy the wrong item then you have 7 days from receipt of goods to return them to us for exchange or a refund. You will be refunded the original cost minus the delivery cost. If the delivery was free then you will be charged a reasonable fee for the original delivery of the item. This fee will be deducted from the refund. Please email us first to find out how much that will be.
  • Products returned to us must be unused and in the original packaging.
  • If items are returned used, not in the original packaging or with parts missing then no refund will be given and you will be responsible for the retrieving the items from us should you wish to keep them.
  • Faulty products will be inspected and then exchanged if the fault is of manufacturering origin. Products that have been misused will not be replaced. Depending on the product and your location, we will either have the product collected from you or we will ask you to return the product to us. If there is a genuine fault with the product then we will reimburse your return postage plus stand the cost of delivering a new product to you.
  • We may ask you to provide us with photographs of damaged items before we can organise a return or a replacement.